Crazy Cell Sauce
August 14, 2012 2 Comments
It’s been a wild month and as of today:
I think my 15 year relationship with my cell phone number has ended. Well, I’m sure this won’t be the end of it as the wireless carrier wants $160 from me, in addition to monthly charges.
Here’s the story: 7 years ago, I added 3 more phones/numbers for our girls under the Friends & Family plan. This May, we decided it was time for us to have our own accounts. Before terminating that plan I talked to customer service to verify there would be no hidden fees or cancellation charges. By July 1st, everyone was in their new plans and I got hit with a $160 cancellation charge.
Why? In November of 2010, an upgrade of service and equipment for one phone (#4) was assigned to a different number(#3). Phone #3 changed carriers in June of 2012, so early cancellation fees for the upgrade to phone #4 (in 2010) were charged to my phone (#1) as it was the primary one listed on the account.
My service has been suspended today.
I was told last month that the $160 would automatically be credited to my account this month. I was assured in May that none of this would happen… the whole record of my communication with this carrier shows up every time I call customer service and they pull up account history…
When I chatted with customer service about this, in May, I stated the change was because I would be upgrading my plan soon and adding mobile services. Until now, I’ve barely ever used my cell phone for more than a few texts per week and a few short phone calls per month. Now I’m free to explore whatever mobile options I want.
There’s more crazy sauce and irony around this whole thing but the ridiculousness of it all has given me a headache.